Next Generation E‑Fulfilment Turn customers into cash flow

Delivery services that delight
e-traders and customers alike

Why is Internel first choice for
forward thinking e-tailers?

In the burgeoning world of e-commerce, logistics drives customer satisfaction.

Today’s e‑commerce customers demand fast, cheap, reliable deliveries.

The better your logistics, the happier your customer base, and the faster your growth.

If you’re tired of spending sales and marketing time grappling with complex logistical challenges, try a better way.

Internel’s total fulfilment solution frees you from the burdens of shipping and returns, while you focus on generating online sales with turbocharged results:

Repeat Customers
Repeat Customers
Increased Sales
Increased Sales
Lower Overheads
Lower Overheads
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INTERNEL HANDLES EVERY PRODUCT
RANGE UNDER THE SUN

 

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Fashion
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Footwear
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Sports
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Electronics
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Toys
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Cosmetics
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Dietary Supplements
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Lifestyle
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Medical
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Gifts
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Gadgets
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Books
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Digital Media
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Shopping Clubs
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Jewellery
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Rewards
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Loyalty Programs
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Subscriptions
TALK TO US ABOUT YOUR PRODUCT LINES

YOUR COMPLETE RANGE OF FULFILMENT SERVICES

Drive your sales growth higher, with our top-class e‑fulfilment services.

Your product
Your product
Receiving
Receiving
Storage
Storage
Pick & Pack
Pick & Pack
Shipping
Shipping
Returns
Returns
Your happy customer
Your happy customer
Learn More About Our Industry Leading Service

REGULAR FULFILMENT SERVICES

EFFICIENT RECEIVING

Efficient same-day product receipt, storage and inventory reporting.

Receipt of deliveries any way you prefer, in containers, on EURO pallets or in parcels.

Identification of items with scanning, counting, visual quality control and reporting of non-conformities.

Delivery system entry, SKU measuring, weighing & reporting, recycling and disposal of incoming packaging materials and pallets.

SECURE STORAGE

Safe, clean storage in our audited, A-class warehouses.

Efficient storage of all products on EURO pallets and/or in shelves.

Modern facilities with electronic access restriction and 24/7 on-site security.

True LEAN operations with distribution, quarantine/quality hold and return areas.

Product insurance against theft and damage through earth, wind and fire included.

PERFECT PICK & PACK

Accurate picking, individual labelling, and professional packing into pristine parcels.

Order receipt through API or SFTP data exchange.

Invoice, delivery note, return form and shipping label printing.

Full order pick & pack, including shippers and filling materials.

SPEEDY SHIPPING

Orders filled and shipped within 24-28 hours upon receipt.

National 24 hours A-class courier service including fuel surchage, departure scan and parcel hand-over.

International 2-3 days tracked courier delivery, fullly inclusive.

Track & trace information through API or SFTP data exchange.

Customer deliveries with SMS or e‑mail notification with 1-2 delivery attempts included as standard.

our premier partners
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RETURNS MANAGEMENT

Hassle free, economical local return points for EU customers.

Fast parcel collection through national return addresses, or via our main warehouse with massively reduced postage for all customers.

A range of return handling levels: from a simple, fast return point to a full return handling centre with item control, return reason coding, re-packaging and more.

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VALUE-ADDED FULFILMENT SERVICES

VAST SELECTION OF PARCEL OPTIONS

From small envelopes or foil bags to individual parcels, choose the packaging which best fits your products and branding, including neutral or branded packaging.

FULL BACK-END INTEGRATION

Integrate your IT systems with our fulfilment services via API or SFTP data exchange, including easy integration with popular platforms like Magento and Shopify.

CONVENIENT CASH ON DELIVERY

As more than 30% of Central and Eastern European customers want to pay cash on delivery, we have an efficient, secure COD service.

MULTILINGUAL CALL CENTRE

Phone and e-mail communication in the languages your customers prefer, with impeccable customer service.

Find out more

FREQUENTLY ASKED QUESTIONS (FAQ)

Choosing the right e‑commerce fulfilment house is a critical decision.
We believe in getting the details right.
We’ve compiled the most frequently asked questions
we’re asked, to help you make the right choice.


GENERAL INFORMATION

1. Where are you located? Our headquarters and warehouses are in Warsaw, Poland.

2. Do you offer customer support? Our distribution team is always on hand for dedicated support with a personal touch.

3. Do you have a price list? We provide every client with a specially tailored offer, including exclusive pricing and access to bespoke services.

4. How long does it take to start shipping through Internel? We aim to implement your new fulfilment program within 4-8 weeks, depending on size and complexity.

5. What is the difference between Internel and Amazon? We provide a customised service for e-vendors with their own online shops, who want to reach customers all over Europe, while Amazon provides a standardised service with country by country restrictions.

STORAGE INFORMATION

6. Do you have minimum order quantity? Our monthly volume requirement is 500 orders per month.

7. Do you provide shipping and storage insurance? All the inventory we handle is insured against theft and damage. All our parcels in Poland are insured for more than € 1,000 per parcel. For international parcels, the respective carrier’s insurance will apply.

8. Can I see my inventory and order status? We will provide you with daily inventory and order status reports.

9. What kind of products do you handle? We handle a wide variety of products, including textiles, footwear, gifts, electronics, medical devices, dietary supplements and more.

10. Do you handle products classified as hazmat (hazardous materials)? No, generally we do not handle hazardous materials.

11. Can you handle fragile products? Does it cost extra? We are happy to handle fragile items with no additional charges, but you may need to cover extra insurance, and it may be necessary to use more filling material or stronger packaging.

12. What happens if my stock arrives damaged? If any of your merchandise arrives damaged, we will photograph the items and the corresponding packaging and notify you immediately.

13. Do you require a barcode on each unit? Yes, we require barcodes on each of your individual units. If your items arrive at our warehouse without barcodes which can be scanned, we can make arrangement to label them for you.

14. Is your warehouse secure? Our warehouse is a modern, custom building, fully equipped with fire suppression and 24/7 alarm monitoring, and fully compliant with industry standards.

SHIPPING INFORMATION

15. How quickly can you ship our orders once you have received them? Orders received up to 11.00 a.m. are shipped the same day. Orders received thereafter will be shipped either the same day or the next business day. We can also agree an extended cut-off time or agree on a specific KPI for shipping times.

16. Can customers track their orders? Yes, all national and international shipments include tracking numbers at no additional cost, so customers can track their own orders.

17. Do you offer international shipping? Yes, we ship all over Europe, and we can also issue customs documents for shipments outside the EU and across the rest of the world.

18. Can you help with importing my goods? All incoming deliveries must be supplied to us free of transport charges and duties. We recommend finding a reliable forwarding agent to deal with imports.

19. What carriers do you work with? We are proud of our close partnerships with DPD, GLS, DHL and UPS, the four largest courier groups in the world.

20. Do you provide dispatch notes? Yes, we print a packing slip and invoice which accompanies every order. Packing slips and invoices can be in any language, with any brand and can include information on making returns.

21. Can you include promotional materials with my orders? We can always include promotional material in the packages we ship.

22. Is your logo on the boxes? No. We use blank boxes, foil bags or envelopes without our logo. Shipping labels, dispatch notes and other paperwork is client branded. If you wish to use branded boxes or foil bags, we provide them.

23. Can I use my own packaging? If you would like to use your own packaging for shipping, we would be happy to accommodate you.

RETURN INFORMATION

24. Do you accept returns? Yes, we make it simple for you and your customers to return goods. In most cases, our warehouse address is also your return point. For our premium destinations we will assign you and your customers an even more convenient and cost-effective local shipping address.

25. How do you handle returns? We will follow your return instructions to the letter. These could include re-stocking undamaged merchandise as well as consolidating or discarding any damaged products.

26. What happens if packages are undeliverable? Every package which has not reached its destination will be returned to our base and registered. We will then follow your return instructions to ensure undeliverables are dealt with promptly and efficiently.

27. Are you able to test products when they are returned? Yes. We can perform quality control checks on returned items.

28. What happens if an order needs to be returned due to a picking or packing error? Whenever there is an error like this, we will immediately ship a new order to your customer at no additional charge. We will identify the cause of the issue to ensure it doesn't happen again.

SPECIAL SERVICES INFORMATION

29. Do you offer kitting and assembly? Yes, we offer sophisticated kitting and assembly alongside a whole range of custom services. We can put kits together from two or more products to produce a bundle and assemble products from two or more suppliers.

30. Do you offer COD? Yes, we offer a convenient, secure, cash on delivery (COD) service for Poland, the Czech Republic, Slovakia, and Hungary.

31. How quickly will I get my COD funds? It takes just one week until we will receive your funds from our courier. We always transfer the money to you within 24 hours, and we always include a full transaction report.

SYSTEM INFORMATION

32. What platforms do you integrate with? We can integrate with most e-commerce platforms, such as Magento, Shopify, etc.

33. Do you have an API? Yes, and to speed up and facilitate the connection, we have our own in-house IT department on site

PAYMENT INFORMATION

34. How often am I invoiced? Generally, we invoice you monthly. Upon agreement we can invoice in shorter periods as well. Each invoice provides a detailed breakdown of each of the services used during the previous period.

35. In which currency do you invoice me? All our invoices are issued in local currency, in Polish Zloty (PLN).