Next Generation E‑Fulfilment Turn customers into cash flow


• EXPAND ACROSS BORDERS •
• CONQUER EUROPE •
• BEAT BREXIT •
• TURN RETURNS INTO POSITIVE PR •

Internel’s e-fulfilment solutions help businesses rise about challenges and exceed expectations.
We create exceptional customer experiences.

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Is your market saturated?
We can show you proven ways to plan to go international.
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Do you lack a presence in every EU country?
We can show you how to sell products across Europe.
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Will you be negatively impacted by Brexit?
As the continent's top fulfilment provider, we can turn issues into opportunities.
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Does your marketing strategy need an edge?
We can add all the magic you need, including a solid solution for e-returns.
Choose Internel as your fulfilment partner, and you unlock a range of innovative fulfilment solutions.
GET TO KNOW OUR SOLUTIONS

E-COMMERCE CHALLENGES

Cross border e-commerce is booming, driving growth, yet three main hurdles face every forward-thinking e-tailer:
EXPAND ACROSS BORDERS
EXPAND ACROSS BORDERS
International sales will grow twice1 as fast as domestic sales, a whopping 21% uplift in 2018. However:
Roadblocks
  • Most fulfilment is focused on home markets, with no true pan-European service.
  • International courier companies are too expensive to be viable.
  • Retrieving returns internationally is costly and complex.
CONQUER EUROPE
CONQUER EUROPE
Global e-shops are trying to enter the lucrative EU consumer market.
Roadblocks
  • VAT registration needs to be setup and managed in most EU member states.
  • There are no fulfilment companies who serve the entire EU, except overpriced giant enterprises.
  • The resulting high set-up, infrastructure and distribution costs make an expansion into European markets uneconomic.
BEAT BREXIT
BEAT BREXIT
The UK accounted for 33%2 of all EU online sales in 2016, but Brexit could cut this income stream.
Roadblocks
  • Trade restrictions will complicate online sales between the UK and the EU.
  • UK headquartered companies need to look for alternative routes to market.
  • Thousands of e‑shops need an alternative EU distribution set-up.
Roadblocks
  • Most fulfilment is focused on home markets, with no true pan-European service.
  • International courier companies are too expensive to be viable.
  • Retrieving returns internationally is costly and complex.
  • VAT registration needs to be setup and managed in most EU member states.
  • There are no fulfilment companies who serve the entire EU, except overpriced giant enterprises.
  • The resulting high set-up, infrastructure and distribution costs make an expansion into European markets uneconomic.
  • Trade restrictions will complicate online sales between the UK and the EU.
  • UK headquartered companies need to look for alternative routes to market.
  • Thousands of e‑shops need an alternative EU distribution set-up.

1 ; 2 According to e-commerce Europe research 2017

FULFILMENT SOLUTIONS

We create perfectly packed, ready-labelled B2C parcels for the whole of Europe.
Our strategically placed parcel hubs let us meet changing market demands and enable our customers to expand across Europe. We offer a bullet proof, tracked, economical parcel service with a 2-4 business day turnaround:
  • Receive products efficiently from the EU and beyond.
  • Accurate, reliable order picking & packing.
  • Fast, tracked courier distribution – national 24 hours, international 2-3 days.
  • COD order handling for all Central and Eastern European countries.
  • Total IT integration with automated stock, sales and KPI reporting.
  • Rapid, ready-to-ship parcels sent from Poland to distribution hubs.
  • Customer friendly national & regional return points.
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ONLINE RETURNS MANAGEMENT & REVERSE LOGISTICS

ONLINE RETURNS MANAGEMENT & REVERSE LOGISTICS
When customers order online, they have to buy before they try. This means up to 30% of online orders are ultimately returned to you.

Most customers returning a product are forced to arrange for a courier pick up or even worse, when buying online from a retail chain, they have to visit a bricks and mortar store for returns. All this wastes a lot of time, keeps your staff tied up and frustrates customers who want a hassle free return experience.

 

Internel offers an innovative, low-cost return system that turns an issue into a powerful marketing strategy: return labels, national return points, faster handling at massively reduced costs thanks to return parcel consolidation – you’ll be able to offer a true customer friendly service.

 

Happier clients thanks to faster refunds.

Positive customer feedback on social media.

Increased selling time for your staff.

More buying time for online customers.

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