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We are a third-party (3PL) fulfillment provider that approaches things a little differently. We are the successful extension of your online business.

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Our Facility

Find out more about our warehouses

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SERVICE CENTRES

Find more about our European structure

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We respect your privacy. We promise never to share your e-mail address with anyone, and we will never send you unsolicited e-mail.

OUR fulfilment facility

Internel Fulfilment Centre Warsaw

Our main distribution center is certified for the storage of ecological and biological products, meeting the high standards of the EU BIO CERTIFICATE. Additionally, the building itself is BREEAM CERTIFICATE , for truly sustainable building practices. 

Our distribution is based in Warsaw for a reason. Nowhere else can you receive the combination of high-quality infrastructure, with a dynamic, motivated workforce.

We are fast becoming the most sought-after fulfilment provider in the industry.

Contact Information

Company registration details

Regional court registers of Warsaw, XIV economical department, company number KRS 0000465790, limited liability company as per Polish laws, capital of PLN 950.000

Tax identification and vat number

PL9512367949

Contact Information

Company registration details

Commercial register Canton Zurich, company number CH-020.4.018.830-5, joint stock company as per Swiss laws, capital of CHF 100.000

Tax identification and vat number

CHE-104.572.939

Contact Information

Company registration details

Commercial court registers of Aschaffenburg, company number HRB 7186, limited liability company as per German laws, capital of € 50.000.

Tax identification and vat number

204/129/30380 and DE 198201828

Service centres in EUROPE

HEADQUARTERS

Switzerland Internel, since 1998

DISTRIBUTION CENTRES

Germany Internel, since 1998

Poland Internel, since 2013

REGIONAL SERVICE CENTRES

Czech Republic Internel, since 2019

Spain 3rd party, since 2020

France 3rd party, since 2022

Denmark 3rd party, since 2023

We operate with our own and 3rd party service centres in Europe as to provide you and your customers with truly local service.


These include: the preferred use of national (customer-liked) carriers, which we could not use whilst shipping directly from Poland, local return points for your customers and consolidated low-cost shipping back to us.


With our unique set-up your online business will be considered regional – exactly what online customers are looking for nowadays.

Frequently asked questions

Not sure if we are the right fit? Start here.
Here are the most common questions we get before starting a cooperation.

Are we the right 3PL for you?

We are usually a good fit if:

  • you sell across multiple EU countries
  • your operations are getting harder to manage in-house
  • you need more visibility and control over stock and orders
  • returns are becoming a noticeable part of your volume

We are less suitable if:

  • your business depends on ultra-fast local delivery in a single country
  • your volumes are very low, a local solution might serve you better.
What kind of products do you typically handle?

We usually work with:

  • small to medium-sized products
  • standardised SKUs
  • products suitable for parcel shipping

Many of our clients operate in categories such as supplements, cosmetics, and consumer electronics.

Do you handle regulated or sensitive products like supplements, cosmetics or electronics?

Yes. We regularly work with product categories that require a higher level of control, including dietary supplements, cosmetics, and consumer electronics.

Our fulfilment centre is:

  • secure and professionally maintained
  • designed for consistent and safe handling of goods
  • equipped to support batch tracking and expiry control where required
  • certified for the storage and handling of organic products under the EU Organic (BIO) certification

For dietary supplements, batch and expiry date control are often essential. Cosmetics require careful handling and compliant labelling, while electronics benefit from secure storage and accurate order processing. These are not exceptional requests for us, but they are part of our day-to-day operations.

If your products require specific documentation or regulatory compliance, we review everything during onboarding to ensure your fulfilment setup meets all operational and regulatory requirements from day one.

What happens during peak periods?

We are used to volume spikes during peak seasons.

Before peak, we:

  • plan capacity
  • adjust staffing
  • prepare workflows

During peak:

  • outbound flow stays prioritised
  • returns are handled separately
  • communication remains active

The goal is simple: your operations should not slow down when your sales grow.

What if our order volume suddenly increases?

We are used to scaling operations.

If your volume grows:

  • we adjust capacity
  • adapt processes
  • keep your outbound flow stable

Growth should not break your logistics.

How do you handle returns in practice?

Returns are not handled as an afterthought.

We separate returns processing from outbound operations to avoid slowing down shipments. Each return is:

  • checked
  • classified
  • either restocked or flagged

Processing usually happens within 24–48 hours after arrival.

How do you support cross-border shipping?

Our setup is designed for EU-wide distribution.

From one central location, we:

  • ship to multiple EU countries
  • optimise carrier selection
  • keep operations in one place

This reduces complexity compared to multi-warehouse setups.

Do you ship worldwide?

We are specialised on B2C parcels with great shipping tariffs within Europe, whereas exports to North America, Asia, etc. are planned for the end of 2026.

Is your warehouse certified?

Yes. Our 3PL fulfilment centre is operated according to high operational and quality standards and holds an EU Organic (BIO) Certificate, allowing us to store and handle certified organic products. We also support batch tracking, expiry date control and other processes commonly required for dietary supplements and similar regulated product categories.

If your products require additional compliance or documentation, we'll review your requirements during the onboarding process.

How long does onboarding take?

Most clients are onboarded within 1–2 weeks.

This includes:

  • system integration
  • inbound delivery and stock setup
  • test orders
  • go-live preparation

The timeline depends mainly on product complexity and integrations.

What level of visibility will we have?

You have real-time access to your operations.

This includes:

  • stock levels
  • order status
  • returns

We work with a warehouse management system that allows you to see what is happening without needing to ask.

Do you have a trial period?

No, we don’t have a trial period, the termination notice of 1 month can be given at any time.

Do you have any restriction on products?

Yes. We don’t handle e-shops selling bulky or heavy items (e.g. furniture or gardening equipment), products requiring special storage or transport conditions (such as fresh food, pharmaceuticals, chemicals, or temperature-controlled goods), weapons, ammunition, alcohol, tobacco products, peptides (including peptides intended for laboratory or research use), or products containing religious, political, pornographic, racist, or other offensive content or products products classified as dangerous goods (ADR). 

Where are you located?

Our 3PL and fulfilment centre is located in Warsaw, Poland.

This allows efficient distribution across the EU thanks to:

  • central location
  • strong carrier network
  • operational flexibility
Can I visit your facility?

You are most welcome to come and see our facilities. Just reach out to us and make an appointment for a personal meeting and visit.