Handling e‑commerce returns hassle-free helps staying competitive
E-commerce sales increase steadily – and so do online returns. In businesses like fashion, online order returns account for > 30% of sales, due to fit-related problems, colour or appearance of the product not being as expected, and plenty more reasons.
Even if online retailers made great efforts to improve product photos, size charts or by using different apps with fitting solutions – a great percentage of returns is still guaranteed, because no matter what, the customer cannot try, “touch and see”. Therefore, a customer-friendly return process as a part of your return policy plays a significant role within the entire shopping experience; a decisive factor if a customer returns to shop again and how he/she will rate your shop online.
So where shall the online shopper return your product to?
- To your brick & mortar store where customers can send or bring items back?
- And do you have enough storage space there?
- And what about your shop assistants, are there enough to check, re-pack and send all these items to your central warehouse?
There is a better way to decrease excessive costs like freight charges or re-stocking costs, by offering your consumers an easy, hassle-free return: Internel.
We are experienced e-logistics experts who can deliver fast, problem-free e‑commerce returns of goods across borders. We operate within centralised return centres in Germany and Poland to collect and report national returns fast and at return them to you low-cost in consolidated deliveries.
Use our extensive knowledge and experience, handling e‑returns for a variety of product categories like textiles, electronics, pharmaceuticals and many more.
Visit us on: Ecommerce Returns Solutions
We are happy to help!