Understanding E-Fulfillment: A Comprehensive Guide


According to the Cambridge Dictionary, the term ‘E-fulfillment’ is defined as:

‘The arrangements that are necessary for businesses to sell their products or services on the internet.’

But let’s delve deeper and translate this into the language of logistics.

E-Fulfillment Explained: E-fulfillment, a blend of ‘e-commerce’ and ‘fulfillment‘, is essentially about processing and dispatching an online order to the end customer, called B2C. This is what we refer to as the “Order Fulfillment Process.”

Efulfilment process explainedThe Order Fulfillment Process:

This process encompasses several critical steps:

  • Receipt: Products arrive at an e-fulfillment center or warehouse.
  • Warehousing: Following quality control, these items are stored, ready for sale and processing.
  • Pick and Pack: Upon receiving an online order, products are retrieved, wrapped, and packed for dispatch.
  • Shipping: The package is then handed over to a last-mile carrier and sent off to the end consumer.
  • Returns: If needed, products are returned, inspected, repackaged, and either restocked or sent for repair, recycling, or resale.                                                                                                                              

Additional E-Fulfillment Services:

Beyond these core operations, e-fulfillment companies often offer additional services such as:

  • Kitting
  • Item assembly
  • Special boxing
  • Tailor-made labelling
  • Subscription
  • and more.


A crucial aspect of e-fulfillment is IT integration. Leading providers have moved beyond Excel or CSV files, offering seamless integration into their systems. This process, which connects with popular e-commerce platforms like Shopify, Magento, WooCommerce, and marketplaces such as Amazon, eBay, Etsy, etc., can be completed in a matter of hours or days.

The Importance of E-Fulfillment:

E-fulfillment is a service every online seller should consider for success and competitiveness. Outsourcing logistics to an e-fulfillment specialist can significantly aid those focusing on online sales and marketing, removing the hassle of logistical management.


E-fulfillment is more than just a service; it’s a strategic partner in your online business journey. Choosing to outsource your logistics to a third-party provider (3PL) like Internel is a smart move for any e-commerce business aiming for success. At Internel, we’ve already helped many businesses grow their sales and stand out in the European market. We know e-commerce inside out, not just the logistics part. We’re committed to handling your orders perfectly, making sure every step of your e-commerce process runs smoothly. With us, you’re not just shipping products; you’re growing your business.

Because if you grow, we grow!

Get in Touch:

Interested in elevating your e-commerce logistics?

Visit us at CONTACT and discover how we can help you excel in the world of online sales.

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