You won last year’s Christmas battle with great sales results – time has come to face the dark side of it – THE RETURNS…
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Since Brexit, products from/to the UK have to be made fit for customs clearance – and despite no customs duties for UK/EU products – the full administrative burden like for export markets is now in place:
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First UK online businesses and EU retailers have stopped all shipping for next days due to the current administrative burden and supply chain disruptions.
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E-logistics companies are more or less all the same: From receiving goods to shipping them out, most compete on service prices. The difference between us and the mass? A great range of added-value services, an innovative approach to ever-changing e-commerce challenges and a great customer care right from the very first contact.
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The Christmas peak sales is thus followed by a return peak. Returns may be good business for delivery companies, such as the Christmas purchasing boom, but for e-tailers they’re a pure cost factor.
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Either it is a black celebration in terms of turnover, or with all those returns coming back a few days later, it becomes a black nightmare.
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Black Friday sales were started in Poland for the first time in 2013, spreading annually to more and more sales channels and online stores, nowadays already a known habit amongst Polish citizens.
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E-commerce sales increase steadily – and so do returns. In businesses like fashion, online order returns account for > 30% of sales, due to fit-related problems, colour or appearance of the product not being as expected, and plenty more reasons.
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As every year, our team was visiting the national e-commerce expo in Warsaw, which took place last week. Poland’s e-commerce grows this year by 25% vs. PY, thus is booming and offers interesting opportunities..
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The Facebook Greater China team held its 2nd global market visit in the booming city of Warsaw, bringing 18 corporate CEOs from the biggest e-commerce players in China along, to explore business expansion through partnerships within Central Eastern Europe.
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E-COMMERCE EXPO in BERLIN 2019 Internel is pleased to take part in this year’s final and most important European e‑commerce expo in Berlin. The trade fair will provide insights on the latest e‑commerce trends, technologies and strategies for achieving greater online sales. Apart from a team of true e‑logistics professionals exiting to talk to you […]
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Over the last few years the Polish e-commerce market has significantly increased – more than in other EU markets. Polish consumer love online shopping and are becoming more and more demanding vs. a couple years ago.
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Cross border e-commerce is booming and the key growth engine within the B2C business, offering a fantastic opportunity for brands and retailers to reach new buyers in new marketplaces across Europe.
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Choosing the right fulfilment partner is not an easy task, but before online businesses start a “fulfilment centre research tour”, they should know about basic information which will be asked by any professional fulfilment house.
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INTERNEL on stage: Speech on E-commerce Expo Athen 2018
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CEE markets (Poland, the Czech Republic, Slovakia and Hungary) are above average growth markets in e-fulfilment – at the expense of Western European countries.
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